- Product Care
- Diamond Jewellery
- Gemstone Jewellery
- Sterling Silver
- Gold and Platinum
- Pearls and Opals
Daily wear, dust, hand creams and pollution all contribute to dull Diamonds and gems. With every day wear, gold, silver and platinum loses its shine.
To keep your jewellery in peak condition, we encourage you to bring
your jewels back to us for a professional check and clean
once per year or as often as you feel necessary.
Our qualified jewellers will let you know if any work is needed
(like worn settings, loose stones etc.)
We perform all repairs and restorations
in our workshop.
Diamond Jewellery care
We encourage you to bring your Diamond jewels to us for a professional check and clean at least once per year.
Daily wear, dust, hand creams and pollution all contribute to dull Diamonds and gems. Diamonds refract light and once the pavilion (underside) of the stone is dirty, they can lose their sparkle depending on the cut. Baguette cut Diamonds need the most frequent care due to their large flat surface areas.
To keep your jewellery sparkling between visits, you
can use a simple homemade cleaning solution.
Mix about 600 ml of hot water with 100 ml of cloudy
ammonia and few drops of mild dishwashing liquid.
Place your jewellery in the mixture for about 10 minutes. Using soft bristle brush, gently dab the underside of the piece. Rinse well and use a jeweller’s cloth for a final clean.
Protect your jewellery from hard impact, as even Diamonds can chip if hit with enough force or at the wrong angle. If you have an accidental bump, check your setting for any sharp claws or chipped stones. If possible, bring your piece for a professional check. Damaged and worn out settings can make your Diamonds unsecure. Regular checks can help prevent the loss of your stones. Store your Diamond jewels in separate cloth pouches or lined jewellery boxes to prevent them from scratching each other.
Gemstone Jewellery care
General care needs to be taken with all gemstones, but some need extra care when worn, stored and cleaned. The hardness of each gemstone is measured by Mohs scale (0-10). It determines the characteristics, durability and care needed, when wearing these gems.
For more detailed information please refer to Our Diamonds and gems page.
Sapphires and Rubies are suitable for everyday wear like Diamonds. Ultrasonic cleaners are safe to use. Some gemstones like Tanzanite, Peridot, Tourmaline, Amethyst, Emerald and Opals are more fragile and easily abraded. We recommend avoiding ultrasonic cleaners and sudden changes of temperature.
Due to the structure of Emerald and its natural inclusions, extra care is necessary
to avoid impact with hard surfaces to avoid chipping.
Household bleach can damage most gemstones, but also discolour
your gold. Removing your jewellery before cleaning,
working out or heavy work is recommended.
Storing your jewellery in separate
pouches or boxes will prevent them
from scratching each other.
To clean your gemstone jewells at home safely, use one cup of warm water and few drops of mild dishwashing detergent. Gently dab the underside of your setting with soft brush to remove any dirt, rinse and dry with soft cloth. Finish with jewellers cloth.
Sterling Silver care
Sterling silver will tarnish with time, depending on how often you wear it, acids in the skin and exposure
to elements (like water and air). Chemicals (like perfume, cleaning products, swimming pool or ocean water)
also contribute to tarnishing.
To reduce tarnishing, store your sterling silver in a jewellery box or soft pouch in a dry place and remove
your jewellery before working out and swimming.
We recommend professional cleaning by our staff once per year or as often as you feel necessary.
Other times you can use a soft jewellery cleaning cloth or Silver cleaning solution.
For professional advice on your jewellery care, call us on 1800 268 340 or email firstname.lastname@example.org
Gold and Platinum care
Over time, gold and platinum jewellery loses its shine with everyday wear.
We recommend professional clean every six months to once per year. Our setter will check over your settings and our jewellers will clean and polish your jewellery to its original shine.
To keep your jewellery sparkling in the meantime, gently polish it with a jeweller’s cloth.
A simple homemade solution of warm water with mild dishwashing detergent
and a soft toothbrush can also help keep your jewellery clean.
White gold jewellery requires periodical Rhodium plating
White gold without plating has a grey to yellow undertone
and Rhodium gives it a flawless white look.
We offer same day service on Rhodium plating.
Before your rings are plated, they are also checked
by our setter for loose settings or warn claws.
Platinum is a naturally white metal and doesn’t need any plating. Periodical check, clean and polish is recommended. Care of your platinum jewellery at home is the same as gold jewellery.
Pearls and Opals
Due to their organic nature, there are few rules you can follow to keep your pearls looking their best.
Avoid contact with chemicals and perfume.
After wearing your pearls, wipe them over with soft cloth and store them in a soft pouch to avoid scratching on other jewellery.
Never clean your pearls in ultrasonic cleaners. If you are using jewellery cleaners, make sure they are clearly labelled as safe for pearls.
To maintain their lustre, you can clean your pearls with damp soft cloth with a drop of olive oil.
Restringing your pearls once per year may be necessary if you wear them often,
otherwise once every three years is sufficient.
We offer restringing services and recommend having your pearls checked
once per year if you wear them often.
Opals are fragile gems and can break on impact.
Extra care is necessary when wearing and cleaning them.
Avoid contact with bleach, chemicals and do not use ultrasonic cleaners.
Clean your opal jewellery with warm soapy water and extra soft brush or cloth. Excessive exposure to heat and water can deteriorate the adhesive in doublets and triplets. Some opal varieties can dry out and crack over time due to their high water content. For more information on Opals go to Our Diamonds and Gems.