Oval Lab Grown Diamond Ring

Avoid gym and any harsh outdoor activities, which could chip or damage your stone / ring

To clean your ring at home:

• About half a cup of hot water, few drops of dishwashing detergent and if you have some at home, few drops of cloudy ammonia
• Leave your ring in the solution till the water is cool and use a soft toothbrush to gently clean the underside of the setting, rinse and wipe with soft paper towel.
• Finish with jewellery polishing cloth – Easy as that!

Or, if you choose one of our rings, pop in anytime for a complimentary clean as often as you want.

Free shipping for all orders within Australia, via Australia Post (Express satchels with tracking and signature on delivery). Your parcel is insured by us until signed for.

International deliveries are sent via FedEx and delivery times and cost are subject to local destination formalities, please contact us for pricing.

We hope your purchase has exceeded your expectations, but if for some reason you are not satisfied, you may return or exchange your order within 14 days of delivery (we cannot exchange or refund custom made pieces).

The items you are returning must be in an original unworn condition, with original packaging and certificates (if any) and are subject to inspection by our jewellers.
For more information go here

Every piece is crafted using the highest quality materials and is inspected prior to collection / shipment.
We stand by everything that we make and warrant every item will be free from any manufacturing defects before collection / shipment.
Our Lifetime Warranty offers complimentary full servicing of each piece.
This includes – clean, polish, rhodium plating, stone/s check & tighten if necessary.
It is recommended to bring your piece in every 6-12months upon collection/delivery and has no limit of use (as often as you deem necessary).

Our Lifetime Warranty does not cover wear and tear.

WEAR & TEAR

Daily wear & tear and misuse is not covered under the Lifetime Warranty. We provide care instructions with your paperwork and offer regular complimentary check, clean & servicing of your piece/s every 6-12 months (or as often as you deem necessary).

Should any damage occur, inspection and evaluation will be made by one of our skilled jewellers. Should charges apply, you will be notified prior to any work being done to your jewellery and all must be given go ahead to start repairs.

VOIDING WARRANTY

As every make, repair & service of your piece is listed in our system, should any alterations on one of our pieces be done by an external jeweller without our prior approval, the Lifetime Warranty is immediately voided.

Any damage/problems caused by said work being done, allows us the right to refuse fixing faults or is to be paid at your expense.

Q REPORT JEWELLERY INSURANCE

Q Report offers the replacement of your jewellery by your jeweller who made your piece (us) and it is based on replacement value (what you paid for it). To find out more go HERE

HOME INSURANCE POLICY

This insurance cover is based on your insurance company and to know exactly what you are covered for, get in touch with them and compare.

The insurance premium will be based on a jewellery valuation, not what you have purchased the item for.

We provide a certificate of valuation for your home insurance if you choose this cover.