SHIPPING AND RETURNS

Shipping

Postage is FREE for all Australian customers, please contact us for international orders.
All orders within Australia will be shipped via Australia Post (Express satchels with tracking and signature on delivery).

Most deliveries within Australia are over night if you are located in major cities, but please allow more time if you live in the country, as we cannot control Australia Post delivery time frames. 

Contact us on  (+61) 7 3368 1614 or sales@bentleydelisle.com.au if you are located overseas. International deliveries are sent via Australia Post or FedEx and delivery times and cost are subject to local destination formalities, please contact us for pricing.

Order processing:

All custom made orders will be shipped within 15 working days from the completion of the order.
We will do everything in our power to process all orders with this time period, however, should we encounter any delays, we will contact you with an estimated completion date.
To inquire about the progress of your order please contact us on 07 3368 1614 (Mon – Fri 9am – 5:30pm and Saturday 9am – 4pm).

Regular orders (items in stock) will be shipped within 24 hours.
If you have an urgent order (last minute gift), please contact us so we can arrange to prioritize your order, or if you need to receive your package on a particular day we will do our best to assist you.

Returns & Exchange

We hope your purchase has exceeded your expectations, but if for some reason you are not satisfied, you may return or exchange your order within 14 days of delivery (we cannot exchange or refund custom made pieces).

The items you are returning must be in an original unworn condition, with original packaging and certificates (if any) and are subject to inspection by our jewellers.
Prior to returning your item/s, you must notify our team on 07 3368 1614 or email us on sales@bentleydelisle.com.au with your order reference number and the reason for returning your item/s and to confirm the correct credit information.
Once confirmed, your item/s can be returned to the address below for a full refund or exchange of the full purchase amount.

BDL is not responsible for loss or damage of items during return shipment, we recommend using Australia Post Express satchels with tracking and signature on delivery.
Please provide us with a tracking number for a safe return of your goods.

Return Address:
Bentley De Lisle
PO Box 351
Paddington
QLD 4064
Australia

All refunds will be processed within 2-3 working days.

Bentley De Lisle reserves the right to refuse exchange or refund to any customer if:

– The item/s arrives to us damaged due to careless packaging
– The customer has supplied us with an incorrect finger size and the item was made to order
– The jewellery was custom made
– Loss of jewellery whilst being returned